Clearly define what behavior is acceptable and stick to it. This limits their influence on your emotions.
Maintain a composed demeanor, regardless of provocation. Responding with patience keeps you in control.
Avoid getting drawn into arguments or personal attacks. Keep interactions neutral and objective.
Understand their behavior might stem from personal issues, but don't let it justify mistreatment.
Redirect conversations to practical matters or exit the situation if it's becoming too negative.
If possible, reduce exposure to toxic individuals to protect your mental well-being.
Confide in trusted friends or colleagues to gain perspective and relieve emotional stress