Cancelling train ticket? Railways will not refund cash – Know why!

New Delhi: Facing shortage of currency notes of lower denominations coupled with heavy rush at booking counters, the railways has stopped giving refund for cancellation of tickets in cash and instead issuing ticket deposit receipts (TDR).

Besides, in case of refund amount touching Rs 10,000 or above, the railways will only transfer the amount to the customer's bank account and the person concerned is required to furnish account details for receiving the amount while cancelling the ticket.

The government had demonitised Rs 1,000 and Rs 500 notes from the midnight of October 8 with the aim to fight black money and corruption, while exempting a few emergency services like hospitals, petrol pumps, railways and airports for three days up to November 11.

However, the demonitisation move has attracted heavy rush at ticket counters at railway stations resulting in cash shortage. "So we are giving TDR to those who are cancelling tickets and if the refund amount is Rs 10,000 or more then it would be returned to the bank account of the person," a railways official said.

The demonitisation of higher denomination has also brought down the e-ticketing business by about 10 percent on November 9 as compared to the previous day as there is a surge of over 13 percent at the counter sale.

According to IRCTC, the online ticketing arm of the railways, total 5,55,587 e-tickets were booked on October 8, while it fell to 5,07,996 on October 9.

The railways earned Rs 123 crore on ticket sales on October 9 as against the collection of Rs 109 crore on October 8, an increase of Rs 14 crore.

The rush at counters across the country is expected to ease out after November 11, the official added.