Air India offered no HELP: Woman shares traumatic experience of being peed upon by drunk passenger

The recent incident that took place in an Air India flight left the business class passenger distressed. The lady passenger has complained of no-support from Air India crew, as a fellow passenger urinated on her during the flight. Of course, this will leave anyone in a gruesome situation. DGCA has launched a probe on the reported incident, while Air India has lodged a police complaint against the man and he is also banned from flying for next 30 days. The reported incident took place on Nov 26, at John F Kennedy international airport. Well, the 70-year-old female passenger has recently shared her ordeal in a letter to Tata and Sons Chairman - N Chandrasekaran.

Air India has also formed an internal committee that recommended that the male passenger be placed on a "no-fly list," the official said. Delhi Police has said that a FIR will be filed under the Indian Penal Code 354 (a) molestation and can also add section 506 criminal intimidation and IPC 290.

Letter to Tata Sons chairman

In her letter to the Chairman of the Board of Tata and Sons, N Chandrasekaran, the woman passenger said called the flight experience extremely traumatic and expressed deep disappointment over the incident that took place in business class section of the flight.

Air India constituted an internal committee in this incident and recommended to put the male passenger on 'no-fly list', the matter is under government committee and decision is awaited: Air India official — ANI (@ANI) January 4, 2023

In her letter the woman said that the appalling incident took place shortly after lunch was served and the lights were switched off, as she was getting ready to sleep. Within minutes, an inebriated male walked to her seat and unzipped his pants, relieved himself, and continued to expose his private parts until another passenger asked him to return to his seat.

Air India puts 30-day travel ban on passenger who peed on elderly woman in-flight

Read @ANI Story | https://t.co/AVc0gRcMCe#AirIndia #DGCA #AirIndia #NewYork #Delhi pic.twitter.com/YWOvlDwDpe — ANI Digital (@ani_digital) January 4, 2023

"I am writing to express my deep disappointment regarding the appalling incident that occurred during my business class trip on flight AI102 (commencing in NY, JFK yesterday 26th November at 12.30 pm, and arriving this afternoon in New Delhi Indira Gandhi International Airport at approximately 1.30 pm). This has been the most traumatic flight that I have ever experienced. During the course of the flight, shortly after lunch was served and the lights were switched off, I was getting ready to sleep, and another passenger walked to my seat completely inebriated. He unzipped his pants, relieved himself, and continued to expose me to his private parts. The passenger sitting next to me asked him to return to his seat. He did not respond immediately, but after a few moments left the area," the letter read.

The woman passenger, in the letter, also highlighted that when asked for a change of seat, the airline refused and informed there were no seats available. She also complained of being alloted a small seat used by the airline staff, by one of the senior stewardesses. The woman passenger was later given steward`s seat where she sat for the remaining journey of about 5 hours.

"I subsequently learned from a fellow passenger that several seats were available in First Class and he suggested to the crew that I be moved into one of those rather than being forced to sit in a soiled seat. Clearly, the crew did not feel that taking care of a distressed passenger was a priority. At the end of the flight, the staff told me they would get me a wheelchair to ensure that I clear customs as early as possible. However, the wheelchair deposited me at a waiting area, where I waited for 30 minutes, and nobody came to get me. I finally had to clear customs on my own and collected the luggage by myself - all in Air India pyjamas and socks," the complaint letter added as the female passenger called the Air India crew deeply unprofessional.

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In the letter, the woman passenger stated that the crew was not proactive in managing a very sensitive and traumatic situation and she had to advocate for herself throughout, waiting for long periods of time to get a response.

"I am particularly distressed that the Airline made no attempt to ensure my safety or comfort during this incident. Given your reputation for excellence in other aspects of your business, I hope that you will take appropriate steps to ensure that this will never be repeated," she said.

With inputs from ANI